Privacy Policy

Last updated: 2024/09/14

Your privacy is important to us.

We’re Wegital HK Limited (“We” or “Us”), the company of Wrizzle with this Privacy Policy, we’ll explain how we process the personal information of Users (“User” or “You”) of the Wrizzle official website (https://www.wrizzle.ai, “Site”) or those who otherwise interact with us (collectively the “Services”).

Please note that the scope of this Policy is limited solely to the personal information collected or received by Wrizzle when you are using our Services. In this Policy, “personal information” refers to any information or combination of information that can be used to identify, contact, or locate an individual to whom the collected information pertains.

The following bullets highlight a few key details about our Services and security measures:

• Wrizzle AI is your all-in-one writing assistant, powered by cutting-edge AI technology. It helps with everything from generating new content to refining existing text.

• You retain control over the texts you upload, improve, and generate using Wrizzle. We don’t save, sell, trade, or claim ownership of any of your texts.
• Your texts uploaded by you aren’t used to train our AI technologies.
• Your uploaded or generated data will be wiped clean when you close our Site.

By using our services, you agree to this policy and the collection, use, processing, retention, disclosure, and sharing of your user information, including your personal information, in the manner provided in this policy. If you do not agree with any of the terms of this policy or any subsequent changes to this policy, please do not use our services. Your use of our Services constitutes a contract between you and us, which includes the Terms of Service and the Privacy Policy.

Types of data and how data is used

The following activities are always performed when you use our Services. It means that if you decide to access the Services and use the features, your personal data will be used for the purposes listed in this section. If you choose not to provide your personal data, you won’t be able to use the Services.

a) Service delivery

We use your personal data to enable you to use our Services, and to provide you with its functionalities. Examples of using the Services include rewriting your texts or generating song lyrics. Examples of the functionalities provided include the information shown to you about the Services. Please note that we engage the third-party service provider - OpenAI, L.L.C. - for the purpose of processing and creating AI-generated User Content. Please check the Section Recipients of your data to learn more about the privacy policy and practices of OpenAI, L.L.C.

Categories of data. The following data is used:

• User identifiers (such as Apple ID)
• Device information (such as name of the device, operating system, device identifiers, and browser you are using)
• Information about your subscription
• Information about your interaction with the Site
• Information that your browser or device automatically sends when you use our Services. It includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Service
• Information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection

Legal basis. These activities are based on our contract with you. However, if you upload texts created by others besides yourself, the activities described above are based on your legitimate interest in using our Services.

b) Customer support

We use your personal data to send you administrative and technical updates and to process and respond to your customer support requests and any other communications you send us.

Categories of data. The following data is used:

• Identifiers (such as name and email address)
• The content of your communication

Legal basis. These activities are based on our contract with you.

c) Service improvement

Your personal data may be used to improve and develop our products and Services. For example, we may process your data to conduct statistical analyses or other research activities to optimize our features and provide you with new ones.

Categories of data. The following data is used:

• User identifiers (such as Apple ID)
• Device information (such as name of the device, operating system, device identifiers, and browser you are using)
• Information about your subscription
• Internet and network activity information (such as IP address, and information about network usage, Internet connectivity, latency, failures, crashes, and error logs)
• Information about your interaction with the Site
• Inferences we generate and other related information about your use of and experience with the Site (such as your responses to in-service surveys and your feedback)

Legal basis. These activities are based on our legitimate interest in improving our products.

d) Troubleshooting

We use your personal data to ensure the quality and the proper functioning of our Services by analyzing, preventing, and correcting failures and bugs, and to prevent the illicit use or misuse of the Services.

Categories of data. The following data is used:

• User identifiers (such as Apple ID)
• Device information (such as name of the device, operating system, device identifiers, and browser you are using)
• Internet and network activity information (such as IP address, and information about network usage, Internet connectivity, latency, failures, crashes, and error logs)
• Inferences we generate about your usage of the Site

Legal basis. These activities are based on our legitimate interest in ensuring the quality and the proper functioning of our Services.

e) Profiling

We analyze information about you and the way you use the Services to create your user profile. We use the user profile to improve our products, develop new features, and provide you with relevant offers and a customized in-service experience.

Categories of data. The following data is used:

• User identifiers (such as Apple ID)
• Information about your interaction with the Site
• Inferences We generate about your use of and experience with the Services
• Your answers to the surveys and the data included in such answers

Legal basis. These activities are based on our legitimate interest in improving and customizing our services.

f) Extraordinary circumstances: For compliance with legal obligations

Your personal data may be used to comply with our legal obligations, including requests from public authorities, and to prove that we have complied with them, such as in the event of a request from a public authority.

Categories of data. We may process any kind of information that may be required by law or under the instructions of public authorities.

Legal basis. When this activity is required by a specific legal obligation, your personal data may be used to the extent required to comply with the legal obligation itself. When the applicable law leaves some discretion in assessing the appropriate way to comply with it, your personal data is used based on our legitimate interest to prove our compliance.

g) Extraordinary circumstances: For defense

Your personal data may be used to establish, exercise, or defend our rights and those of our employees, and to carry out corporate transactions or operations. For example, your data may be processed in the event of bankruptcy, merger, acquisition, reorganization, and sale of assets or assignments, as well as the due diligence related to any such transactions.

Categories of data. We may process any kind of information necessary to ensure the correct execution of the activity.

Legal basis. This activity is based on our legitimate interest to establish, exercise, or defend our rights, and to carry out corporate transactions or operations.

Retention of your information

We retain the data we collect for different periods depending on what it is, and how we use it:

• The texts you uploaded or generated will be deleted every time you close the Site.
• Some data you can delete whenever you like, such as your personal info. We’ll keep this data in your account until you remove it or choose to have it removed.
• We keep some data until you delete your account, such as information about how often you use our Services.
• And some data we retain for longer periods when necessary for legitimate business or legal purposes, such as security, fraud and abuse prevention, or financial record-keeping.

When you request to delete data, we follow a deletion process to make sure that your data is safely and completely removed from our servers or retained only in anonymized form. We try to ensure that our Services protect information from accidental or malicious deletion. Because of this, there may be delays between when you delete something and when copies are deleted from our active and backup systems.

The information collected by us about the use of our Services is usually transferred to our servers in the USA and stored there. It’s worth noting that since we have offices in the People’s Republic of China and the Hong Kong Special Administrative Region of the People’s Republic of China (“Hong Kong”), the information we collect could be visited and processed in the abovementioned regions.

Recipients of your data

Your personal data may be transmitted to trusted and reliable third parties. This happens only when there are lawful grounds for the transmission. We don’t sell your data to third parties under any circumstances.

The types of third parties to which your data may be transmitted are as follows:

• Third parties that carry out activities related to our business and operations. Such parties can operate on our behalf as data processors (for example, IT or storage service providers).
• Advisors and new owners, in the event that we carry out a corporate transaction or operation such as a merger, acquisition, reorganization, sale of assets or assignments, and as a part of the associated due diligence.
• Public, judicial, or police authorities, within the limits established by applicable laws.
• Other parties as necessary (for example, competent authorities), if we have reason to believe that your actions are inconsistent with our user agreements or policies or that you’ve violated the law, or if it’s necessary to protect our rights, property, and safety or that of our users, the public, or others.

Additionally, we may share your personal data if it’s required for the fulfillment of a legal obligation, or if you give us your consent to do so.

We may share your personal data with the following third parties:

Your Rights

You can always retain control of your personal data. Depending on your location, you have certain rights in relation to your data that you can exercise at any time and without charge, in accordance with the limitations and exceptions stated by the applicable privacy laws. These include the following:

• Data Access and Portability. You can request copies of your personal information.
• Change or Correct Data. Where you cannot update data by yourself through your account, you have the right to ask to correct, change, update, or rectify your data.
• Data Retention and Deletion. The user data is generally retained for as long as your user profile is in existence or as it is needed to provide the relevant services. However, specific retention times can vary based on the context of the processing performed. You have the right to ask to delete all or some of the personal data that is held about you.
• Restriction of Processing. Under certain circumstances, you may have the right to limit the ways in which your personal information is used.

You also have the right to complain before the applicable regulator in the jurisdiction where you reside, if you think we’ve violated the applicable privacy laws and we haven’t addressed your request.

How to Exercise Your Rights

To exercise your rights, you can submit a request by email or if you have any other questions about privacy or data protection, you can contact us at support@wrizzle.ai. You need to describe your request with sufficient details that allow us to understand and respond to it. You may only make a verifiable consumer request for information within a calendar year.

We may take some reasonable steps to verify your identity before responding to your request, such as asking you for information and making sure it matches the data available to us. If you submit a request to exercise a right as an authorized agent, we may ask you to provide proof of your authorization or we may contact the subject of the confirmation request, in accordance with applicable privacy laws.

We endeavor to respond to a verifiable consumer request within 45 days of receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period by email, telephone, or other electronic means.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

You won’t be discriminated against for exercising your privacy rights.

Information about Children

We will not knowingly collect or request personal information from children under 16 (or any other age stipulated by law applicable to your region). If you are under such age, please do not send your personal information to us, including but not limited to your name, address, phone number, or email address. If you believe we may have any information about children under 16 (or any other age stipulated by law applicable to your region), you may send an email to support@wrizzle.ai. If we learn that we have collected personal information from children under 16 (or any other age stipulated by law applicable to your region), we will promptly take steps to delete such information and terminate the associated account.

Changes to this Privacy Policy

We may modify, integrate, or update—in whole or in part—this Privacy Policy. We’ll notify users of any modification, integration, or update in accordance with applicable privacy laws.

If we make modifications, we’ll notify you by revising the date at the top of this privacy policy, and, under certain circumstances, we may also notify you by additional means (such as via email, pop-up, or push notification).